AurBox, a key to achieve goals
Tickets System is designed for setting task blocks or tickets (queries, events, bugs, enhancements...), specifically asigned to the person/team responsible for resolution. These tickets are clasified depending on priority.
Aditional comments and attached files are allowed to improve resolution.
AurBox Tickets:
- reduces errors in assigning
- maximizes efficiency in resolution
- avoids delays: information on opened/closed tasks is always updated
Tickets system can also be used with Intranet application (managing documentation for each case), Reports (reporting on resolution, mean time to resolution, customer satisfaction ...) and Internet (integration with website)
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